Thursday, October 31, 2019
Europes power is inevitably declining relative to other powers Essay
Europes power is inevitably declining relative to other powers - Essay Example The most applicable technique used to determine this phenomenon is to pose an overarching question, which enables the placement of Europe in an intelligible conceptual milieu: When does a super power cease to be ââ¬Å"superâ⬠? This question obliges the re-interrogation of superiority, power and decides, as well as revalidation of historical perspectives, which underpin the current disquiet concerning the shifting international order. In Europe, concerns regarding its superiority, decline and power continue to be a staple component of popular and scholarly discourse, but they are rising in intensity because of current financial crisis experienced in Europe. Europeââ¬â¢s power is inevitably declining as the individual states, as well as their societies and production systems continue to decline. The military and economic criterion explores a nation or regionââ¬â¢s capacity to fit the description of greatness or superiority. Military power has a notable economic basis since heavy defense spending has significant effects on a nationââ¬â¢s or regionââ¬â¢s economy. Europeââ¬â¢s decline is perhaps most notable in international politics, and these effects emerged with stark clarity in the events concerning the Balkan crises, as well as the war in Iraq. In the case of the Iraq war, Europeans only watched helplessly as the senseless war, which they did not even desire, transpire and had to sustain a substantial share of the mammoth costs generated by the war. It is quite evident that Europe no longer carries any significant weight on the topic of international politics and is currently subject to the USââ¬â¢ hegemony (Rifkin 112). This reality became quite apparent at the end of the World War 2 and the Cold War. Notably, the hegemony of the US had a prominent rival in the USSR, which prevented Europe from feeling dominated by the US. USââ¬â¢ subtle domination of Europe gave Europeans the inaccurate sensation that they were making contributions to the realization of a joint project and defense of shared values. Today, the danger lies not in USSR domination but in terrorism, funded by fundamentalist Islamic groups whose networks extend throughout the world. Today, American hegemony does little to guarantee European security in light of this danger. It is evident that Europe could play a pivotal role in eradicating terrorism at grass root level, favoring economic development, unity and a democratic evolution Middle Eastern and North West African country with which Europe enjoys positive relations. This positive relationship is characterized by Europeââ¬â¢s geographical proximity, as well as close interdependence with nations in the region. However, Europeââ¬â¢s impotence prevents it from playing its role effectively in this area and other sensitive global regions (Manners 238). As a consequent, Europe finds itself more and more often, serving to make up the numbers that create international equilibrium while new actors such as India, China and Brazil enter the world and old actors such as Russia make an unmistakable comeback. Europe is rapidly exiting the scene as it continues to count for less than other powers in terms of strategic calculations regarding international events. On the other hand, Europe is inevitably declining on the economic front. This is notable in the declining trend experienced by the leading eurozone countries, which are currently showing, relative to their GDPs, relatively weak and negative growth trends. Unemployment rates in most European nations are current sky high. The countriesââ¬â¢ production systems are inevitably becoming unable to fend off the
Tuesday, October 29, 2019
EXPENDITURE PLANNING AND CONTROL Essay Example | Topics and Well Written Essays - 1750 words
EXPENDITURE PLANNING AND CONTROL - Essay Example Conclusion......................................................................................13 Appendix A: Time and Cost Calculation................................................15 Appendix B: Preliminaries cost due to the Prolongation of the Works. 15 References 16 Bibliography 17 Expenditure Planning and Control ââ¬â Assignment 1 I. Introduction I have been instructed by the main contractor (ââ¬Ëthe Contractorââ¬â¢) to prepare a report in relation to a construction project which has experienced significant problems from the get go, which have resulted in delay and disruptions during the course of the Works. These delays and disruptions have inevitably affected the Contractorââ¬â¢s ability to complete the work in a timely fashion. This report provides an independent assessment of the surrounding particulars and contract documentation with a view to resolving the matter. I have specifically been instructed to include in the report the following points: an analysis of the delays; extension of time (ââ¬ËEOTââ¬â¢); liquidated damages; valuation of work and claims for loss and / or expense. Generally speaking, I am instructed to provide my opinion in relation to the partiesââ¬â¢ rights and obligations under the contract. The report begins by outlining in brief the ââ¬ËBackground Factsââ¬â¢ and issues which arose (see section II). Section III of the report provides an ââ¬ËAnalysis of the Issuesââ¬â¢. Under this section, each problem is addressed in chronological order. The ââ¬ËProcedural Issuesââ¬â¢ are set out at section IV. Section V addresses the ââ¬ËMethods of Quantificationââ¬â¢. Finally, section VI is the Conclusion. II. Background Facts The contract was entered into by the parties for the construction of an extension to a cancer centre at a hospital in the north east (ââ¬Ëthe projectââ¬â¢). The project can be more specifically summarised as the construction of an extension and some refurbishment work t o the cancer unit. The standard form construction contract used for the works is the JCT Standard Building Contract with Quantities (SBC/Q) (ââ¬ËJCT05ââ¬â¢) with sectional completion. This form of contract is generally used where the works have been designed / detailed by or on behalf of the Employer. The contract documentation is comprised of the JCT05 contract, contract drawing and the bill of quantities. The Contract Sum for the Works was set at ?4,000,000 under a firm price contract; otherwise known as a fixed price contract. The Contractor was to be paid monthly with 3% of the Contract Sum being retained by the Employer until completion. The duration of the contract was 34 weeks with a start date scheduled for 1st February 2008. The Works were to be executed whilst the neighbouring hospital buildings were to be occupied. It was specifically mentioned in the Preliminaries, however, that the Works were to be carried out with ââ¬Ëas little disruption as possible to the da y to day working of the hospitalââ¬â¢. Albeit, contractors were advised to visit the site at the pre-tendering stage in order to assess the conditions which could potentially impede the execution of the Works (see the Preliminaries). Furthermore, there is only one site entrance, which is situated along a busy road and is also on a ââ¬Ëblind cornerââ¬â¢, which requires careful supervision at the time of site deliveries. The following issues arose on site soon after the works commenced: Relevant Issues i) A delay of six weeks resulted after site conditions were found to be of poor quality which demanded that the foundations be redesigned; ii) A further five
Sunday, October 27, 2019
Life Imprisonment The Best Method Politics Essay
Life Imprisonment The Best Method Politics Essay On January 11, 2011, a 22-year-old male in Tucson, Arizona shot through the head of an Arizona congressional representative, Gabrielle Giffords. Jared Lee Loughner was the identified shooter. During the course of his attempted assassination of Giffords, he killed six people and wounded others. Among those who have died was a nine-year old girl. As of today, Jared Loughners sentencing is still an ongoing process. The prosecutors and survivors angered by his cold-blooded actions, argue for a dead sentence, while others recommend a life sentence behind bars. However, Loughner tried as mentally ill, but the court later discovered that he was stable and competent. Loughner planned his assassination motives beforehand, which discards the fact and beliefs that he was unstable and mentally ill. Which method would be the more appropriate and suited punishment considering his crimes was committed in competence and self-control? In the Eighteenth Century, the establishment for the first laws of death penalty included the methods of execution: drowning, burning alive, hanging, beheading, boiling, crucifixion, impalement, and other heinous practice. The foremost common method of execution during the Tenth Century A.D. was hanging. In the 1700s, crimes that were punishable by death were theft, chopping down a tree, piracy, and other minor crimes considered as misdemeanor today. How does the death penalty differ from life imprisonment without parole in terms of morality? Death penalty has long been a controversial issue of judicial punishments. Nevertheless, as of today, thirty-five out of the fifty states in the United States have permitted the death penalty. On the other hand, over half of the countries around the world have abolished the death penalty. Why is euthanasia, a form of killing unlawful while capital punishment or execution regards as acceptable in a majority of the United States? Euthanasia and ca pital punishment both involves the killing of human lives in the hands of another human. It is arguable that killing a human being is unethical and immoral; however, the reason of killing is contradictory. Euthanasia is a term, in which involves assisting a merciful death of a terminally ill or suffering patient. The death penalty is the maximum consequence carried out upon an atrocious and prolific criminal. Death penalty is the execution of a criminal in hopes of terminating future and further crimes. Life imprisonment is the better method of punishment. The death penalty is nothing more than a form of revenge; it has little impact if any of crime deterrence, the process of execution is very expensive, and there is always a slight chance of wrongful executions. Is the death penalty a deterrent to crime? Only statistics can verify the truth. According to credible statistics, death penalty is not more of a deterrent than is life in prison. In fact, statistics have proved that over the years, states with the death penalty have greater homicide crime rates than states without the death penalty. In addition, the death penalty does not guarantee rehabilitation. There is no way of bringing an executed person back to life. The death penalty is a form of revenge and does not guarantee rehabilitation or change, while life in prison can. A criminal being sentenced to life in prison has a decent chance of changing or rehabilitating. Every criminal deserves a second chance. Every single person in this world had sinned at least once, so it would be absurd to kill a person simply from one crime. The death penalty only guarantees one less criminal off the streets. As for executions, death upon criminals is instant, while life behind bars is torturous. For all we know, executed criminals may be in candy land or heaven as a joyful apparition. A victims family can rest assure that a criminal given life in prison is living in misery for the rest of their life behind bars. A question to take into account is which do criminals fear more between life in prison and an instant death? A majority of criminals may actually request a death sentence rather than prison. Criminals are not concerned about their own well-being meaning that life or death to them is just a notion. Unfortunately, the techniques of execution are not as heinous as it was few hundreds of years ago; otherwise, the death penalty would be incredible crime deterrence. The thought of pain, torture, or humiliation can petrify and intimidate criminals. The cruelest method of execution was slow slicing, or ling chi, where the public ties the condemned and a thousand of their pieces of flesh is cut, including severed limbs, ending with their beheading. The Chinese in 900 CE invented this method, until its abolishment in 1905. Today, the death penalty is nothing more than a short experience of pain. The modern death penalty is not an effective method of crime deterrence because it is not torture nor is it humiliation, but simply revenge. Furthermore, the expenses upheld by the government in the cases of punishment are a concern. Most argue that the expenses of jailing prisoners are much greater than the processes of death penalty. They are wrong. Carrying out executions is much more expensive then sheltering inmates for the rest of their lives. In reality, the death penalty and executions costs much more than inhabiting criminals in prison. Why is that? The execution of a criminal is not the expensive part, but rather the process of long trials and appeals leading up to a decision of execution makes the death penalty an expensive method of punishment. It is important to provided additional prison guards for sentenced death row inmates, as well as situating death row inmates in an escape-proof and secured jail cell. This process alone, costs over $60,000 per year for each death row inmate. The drugs used for the death penalty costs $83.55 per execution. Although, the death penalty is has not been in active use, the se ntencing of death row inmates has. Possibly the most controversial reason against the death penalty is that the innocent may be wrongly executed. Over the past decade, there have been several cases of injustices. In the history of capital punishment, the innocent have been wrongfully executed, as well as wrongful imprisoned. There is a chance of imprisoning an innocent person to life in prison as well; however, the chance of repaying their dues and finding their innocence is superior to killing an innocent person. The idea of executing an innocent person is dreadful, let alone imprisoning them for life. How many innocent death row inmates have been executed or on the verge of execution? It would be awful to discover 17 death row inmates in the nation found innocent, but killed. Supporters of death penalty even suggested for quicker death penalty trials. Hastening the process of death penalty will only increase the chance of killing an innocent individual. The better method of punishment for criminals is life imprisonment without parole. The justice system is very dysfunctional when it comes to life imprisonment. Life imprisonment without parole simply means life behind bars until a natural death. Governors and prosecutors should not interfere by requesting or endorsing an early release from prison no matter what. This is the reason the judicial system is flawed. Life imprisonment may be cruel and unusual, but it perhaps, can deter crime. It may be more torturous than the death penalty, but the death penalty is crueler because it is ultimately the end of life. Life imprisonment is the better method of punishment. Appropriate and sincere administration of life imprisonment may be the ultimate crime deterrence, as well as a rehabilitation strategy.
Friday, October 25, 2019
Factors to Childlessness :: Reproduction, Sweden
Factors associated with the trends in childlessness: (1000 words ) Trends in marriage, trends in formation of familyââ¬âDrawing from the literature. Role of voluntary and involuntary factors (1000 words ) Is childlessness due to infertility or by circumstances or choice?- Drawing from the literature. The risk of childlessness is increased with the delay in the first birth. The reproduction span is also reduced and so is the number of children. Changes in educational level also leads to postpone ment of fertility.(Olah and Bernhardt 2008). High tolerance towards childless ness is found in the Post modern values dominant in Sweden propagate the importance of leisure and friends in life and children though considered important , are not needed for a fulfilling life (Olah and Bernhardt 2008). The tertiary educated women in Sweden is seen to have higher rates of childlessness than others(Olah and Bernhardt 2008 Sweden observed highest female labour force participation in Europe and was considered as the major reason for the fertility decline in 60s and 80s in Sweden along with the post modern values and contraception use which provided more control over childbearing to the women(Olah and Bernhardt 2008)) Contradictory to the above, Sweden , who is the forerunner in the second demographic transition, has observed the European highest and Sweden lowest fertility trends which have fluctuated greatly in 1960s and 70s (Olah and Bernhardt 2008).With the dominance of the post modern values in this increasingly secularised society, Sweden boasts of having one of the highest ideal family size in the European union and childlessness is relatively low (Olah and Bernhardt 2008). Sweden also has the highest amount of labour force participation in the entire Europe and the education among women is also as high as the men(Olah and Bernhardt 2008). There is an important role played by the family policies in Sweden in keeping the fertility level high, which are based on equality across social groups and gender (Olah and Bernhardt 2008). The eligibility to parental leave and other benefits is linked to the labour force attachments and thus the family policies play an important role in the changes in t he fertility rates(Ola and Bernhardt 2008). Some researchers attributes enhanced economic status and educational attainment have contributed in delays in marriage and childbearing and increases in divorce and single motherhood(Danziger and Ratner 2010) please refer more to source Claudia Goldin (2006) describes womenââ¬â¢s enhanced engagement in the economy as the most remarkable change in the labour markets in the 20th century.
Thursday, October 24, 2019
8 Key Element for a Business Model
E-commerce: business. technology. society. E-commerce E commerce Business. Technology. Society gy y Kennethà C. Laudon Copyright à © 2011 Pearson Education, Ltd. Chapter 5 Businessà Modelsà forà E? commerce Copyright à © 2007Pearson Education, Ltd. 2011 Pearson Education, Inc. Slide 1-2 E-commerce Business Models Businessà model d l Setà ofà plannedà activitiesà designedà toà resultà inà aà Set of planned activities designed to result in a profità inà aà marketplace Businessà plan Describesà aà firm sà businessà model Describes a firmââ¬â¢s business modelE commerceà businessà model E? commerce business model Uses/leveragesà uniqueà qualitiesà ofà Internetà andà Web W b Slide 2-3 8 Key Elements of Business Model 1. 2. 3. 4. 5. 6. 7. 8. Valueà proposition Revenueà model Marketà opportunity Market opportunity Competitiveà environment Competitiveà advantage Marketà strategy Market strategy Organizationalà De velopment Managementà team Slide 2-4 1. Value Proposition Whyà shouldà theà customerà buyà fromà you? h h ld h b f ? Successfulà e? ommerceà valueà S f l l propositions: Personalization/customization Reductionà ofà productà search,à priceà discoveryà costs Facilitationà ofà transactionsà byà managingà productà delivery Slide 2-5 2. Revenue Model Howà willà theà firmà earnà revenue,à generateà p profits,à andà produceà aà superiorà returnà onà p p investedà capital? Majorà types: Advertisingà revenueà model g Subscriptionà revenueà model Transactionà feeà revenueà model Transaction fee revenue model Salesà revenueà model Affiliateà revenueà model Slide 2-6 3. Market Opportunity Whatà marketspaceà doà youà intendà toà h k d d serveà andà whatà isà itsà size?Marketspace:à Areaà ofà actualà orà potentialà commercialà valueà inà whichà companyà intendsà toà operate in which company intends to operate Realisticà marketà opportunity:à Definedà byà revenueà potentialà inà eachà marketà nicheà inà whichà companyà hopesà toà potential in each market niche in which company hopes to compete Marketà opportunityà typicallyà dividedà intoà M k t t it t i ll di id d i t smallerà niches Slide 2-7 4. Competitive Environment Whoà elseà occupiesà yourà intendedà h l d d marketspace? p Otherà companiesà sellingà similarà productsà inà theà sameà marketspace Includesà bothà directà andà indirectà competitors Influencedà by: Influenced by:Numberà andà sizeà ofà activeà competitors Eachà competitor sà marketà share Each competitorââ¬â¢s market share Competitorsââ¬â¢Ã profitability Competitors pricing Competitorsââ¬â¢Ã pricing Slide 2-8 5. Competitive Advantage Achievedà whenà firm: h d h f Producesà superiorà pro ductà à or Produces superior product or Canà bringà productà toà marketà atà lowerà priceà thanà competitors th tit Importantà concepts: p p Asymmetries First? moverà advantage Fi t d t Unfairà competitiveà advantage Leverage Slide 2-9 6. Market Strategy Howà doà youà planà toà promoteà yourà productsà orà servicesà toà attractà yourà products or services to attract your targetà audience?Detailsà howà aà companyà intendsà toà enterà market andà attractà customers Bestà businessà conceptsà willà failà ifà notà properlyà marketedà toà potentialà customers k d i l Slide 2-10 7. Organizational Development Whatà typesà ofà organizationalà structuresà withinà theà firmà areà necessaryà toà carryà outà within the firm are necessary to carry out theà businessà plan? Describesà howà firmà willà organizeà work Typicallyà dividedà intoà functiona là departments Asà companyà grows,à hiringà movesà fromà generalistsà toà As company grows hiring moves from generalists to specialists Slide 2-11 8.Management Team Whatà kindsà ofà experiencesà andà backgroundà areà importantà forà theà background are important for the companyââ¬â¢sà leadersà toà have? Employeesà areà responsibleà forà makingà theà businessà modelà work Strongà managementà teamà givesà instantà credibilityà toà outsideà investors Strongà managementà teamà mayà notà beà ableà toà salvageà aà weakà businessà model,à butà shouldà beà ableà toà changeà theà modelà andà redefineà theà businessà asà ità becomesà necessary Slide 2-12 Insight on Business Online Grocers: Finding and Executing the Right Model g g Class Discussion Slide 2-13 Categorizing E-commerce Business ModelsNoà oneà correctà way Weà categorizeà businessà modelsà accordingà to: We categorize business models according to: E? commerceà sectorà (B2C,à B2B,à C2C) Typeà ofà e? commerceà technology;à i. e. m? commerce Type of e commerce technology; i e m commerce Similarà businessà modelsà appearà inà moreà thanà oneà sector Someà companiesà useà multipleà businessà Some companies use multiple business models;à e. g. eBay Slide 2-14 B2C Business Models: Portal Searchà plusà anà integratedà packageà ofà contentà andà services Revenueà models:à d l Advertising,à referralà fees,à transactionà fees,à subscriptions g p Variations:Horizontalà /à General Verticalà /à Specializedà (Vortal) Vertical / Specialized (Vortal) Pureà Search Slide 2-15 Insight on Technology Can Bing Bong Google? Class Discussion Slide 2-16 B2C Models: E-tailer Onlineà versionà ofà traditionalà retailer Revenueà model:à Sales Variations: Virtualà merchant Virtual merchant Bricks? and? clicks Catalogà merchant C t l h t Manufacturer? direct Lowà barriersà toà entry Slide 2-17 B2C Models: Content Provider Digitalà contentà onà theà Web News,à music,à video Revenueà models:à Revenue models: Subscription;à payà perà downloadà (micropayment);à advertising;à affiliateà referralà fees Variations:Contentà owners Syndication S di i Webà aggregators Slide 2-18 B2C Models: Transaction Broker Processà onlineà transactionsà forà consumers Primaryà valueà propositionââ¬âsavingà timeà andà money Revenueà model:à R d l Transactionà fees Industriesà usingà thisà model: Financialà services Travelà services Jobà placementà services Slide 2-19 B2C Models: Market Creator Createà digitalà environmentà whereà buyersà andà sellersà canà meetà andà transact Examples:à Priceline eBay y Revenueà model:à Transactionà fees Revenue model: Transaction fee s Slide 2-20 B2C Models: Service Provider Onlineà services e. g. Google:à Googleà Maps,à Gmail,à etc. Valueà propositionà Value propositionValuable,à convenient,à time? saving,à low? costà alternativesà toà traditionalà serviceà providers t diti l i id Revenueà models: Revenue models: Salesà ofà services,à subscriptionà fees,à advertising,à salesà ofà marketingà data marketing data Slide 2-21 B2C Models: Community Provider Provideà onlineà environmentà (socialà network)à whereà peopleà withà similarà interestsà canà transact,à shareà content,à andà , , communicateà E. g. Facebook,à MySpace,à LinkedIn,à Twitter Revenueà models: R d l Typicallyà hybrid,à combiningà advertising, subscriptions,à sales,à transactionà fees,à affiliateà fees Slide 2-22 B2B Business Models Netà marketplaces E? istributor E procurement E? procurement Exchange Industryà consortium Industry cons ortium Privateà industrialà network Private industrial network Singleà firm Industry? wide Industry wide Slide 2-23 B2B Models: E-distributor Versionà ofà retailà andà wholesaleà store,à , MROà goodsà andà indirectà goods Ownedà byà oneà companyà seekingà toà serveà manyà customers Revenueà model:à Salesà ofà goods Example:à Grainger. com Slide 2-24 B2B Models: E-procurement Createsà digitalà marketsà whereà participantsà transactà forà indirectà goods B2Bà serviceà providers,à applicationà serviceà providersà (ASPs) B2B service providers application service providers (ASPs)Revenueà model: Serviceà fees,à supply? chainà management,à fulfillmentà services Example:à Ariba Slide 2-25 B2B Models: Exchanges Independentlyà ownedà verticalà digitalà p y g marketplaceà forà directà inputs Revenueà model:à Transaction,à commissionà fees Revenue model Transaction commission fees C eate po e u co pet t o bet ee Createà powerfulà competitionà betweenà suppliers Tendà toà forceà suppliersà intoà powerfulà priceà T d f li i f l i competition;à numberà ofà exchangesà hasà droppedà dramatically d dd ll Slide 2-26 B2B Models: Industry Consortia Industry? wnedà verticalà digitalà marketplaceà openà toà selectà suppliers Moreà successfulà thanà exchanges More successful than exchanges Sponsoredà byà powerfulà industryà players Strengthenà traditionalà purchasingà behavior Revenueà model:à Transaction,à commissionà fees R d l T ti i i f Example:à Exostar Example: Exostar Slide 2-27 Private Industrial Networks Designedà toà coordinateà flowà ofà communicationà amongà firmsà engagedà inà businessà together fi di b i h Electronicà dataà interchangeà (EDI) Singleà firmà networks Mostà commonà formà M t f Example:à Wal? Martââ¬â¢sà network à forà suppliersIndustry? wideà networks Oftenà evolveà outà ofà industryà associationsà Often evolve out of industry associations Example:à Agentrics Slide 2-28 Other E-commerce Business Models Consumer? to? consumerà (C2C) eBay,à Craigslist Peer? to? peerà (P2P) Peer to peer (P2P) Theà Pirateà Bay,à Cloudmark M? commerce: Technologyà platformà continuesà toà evolve Technology platform continues to evolve iPhone,à smartphonesà energizingà interestà inà m? commerceà pp apps Slide 2-29 Insight on Society Where R U? Not Here! Class Discussion Slide 2-30 E-commerce Enablers: Gold Rush ModelE? commerceà infrastructureà companiesà p haveà profitedà theà most: Hardware,à software,à networking,à security E? commerceà softwareà systems,à paymentà systems Mediaà solutions,à performanceà enhancement CRMà software CRM software Databases Hostingà services,à etc. Slide 2-31 How Internet & Web Change Busi ness E? commerceà changesà industryà structureà g y byà changing: Basisà ofà competitionà amongà rivals Barriersà toà entry y Threatà ofà newà substituteà products Strengthà ofà suppliers Bargainingà powerà ofà buyers Bargaining power of buyers Slide 2-32 Industry Value ChainsSetà ofà activitiesà performedà byà suppliers,à manufacturers,à transporters,à distributors,à andà f di ib d retailersà thatà transformà rawà inputsà intoà finalà productsà andà servicesà Internetà reducesà costà ofà informationà andà Internet reduces cost of information and otherà transactionalà costs Leadsà toà greaterà operationalà efficiencies,à loweringà cost,à prices,à addingà valueà forà lowering cost prices adding value for customers Slide 2-33 E-commerce & Industry Value Chains Figureà 5. 4 Slide 2-34 Firm Value Chains Activitiesà thatà aà firmà engagesà inà toà create inalà productsà fromà rawà inputs Eachà stepà addsà value Effectà ofà Internet: Eff fI Increasesà operationalà efficiency p y Enablesà productà differentiation Enablesà preciseà coordinationà ofà stepsà inà chain E bl i di ti f t i h i Slide 2-35 E-commerce & Firm Value Chains Figureà 5. 5 Slide 2-36 Firm Value Webs Networkedà businessà ecosystemà Usesà Internetà technologyà toà coordinateà theà valueà chainsà ofà businessà partners l h i fb i Coordinatesà aà firmââ¬â¢sà suppliersà withà itsà ownà C di t fi ââ¬â¢ li ith it productionà needsà usingà anà Internet? basedà supplyà chainà managementà systemSlide 2-37 Internet-Enabled Value Web bl d l b Figureà 5. 6 Slide 2-38 Business Strategy Planà forà achievingà superiorà long? termà returnsà onà theà capitalà investedà inà aà businessà firmà business firm Fourà Genericà Strategies 1. Di fferentiationà 2. Cost 3. Scope 4. 4 Focus Slide 2-39 Chapter 6 E-commerce Marketing Copyright à © 2010 Pearson Education, Ltd. 2011 Pearson Education, Inc. Slide 6-40 Netflix N fli Strengthens and Defends Its Brand Class Discussion Slide 6-41 Consumers Online: Internet Audience & Consumer Behavior Aroundà 70%à (82à million)à U. S. ouseholdsà haveà Around 70% (82 million) U S households have Internetà accessà inà 2010 Growthà rateà hasà slowed Intensityà andà scopeà ofà useà bothà increasing d f b h Someà demographicà groupsà haveà muchà higherà Some demographic groups have much higher percentagesà ofà onlineà usageà thanà othersà Gender,à age,à ethnicity,à communityà type,à income,à education Slide 6-42 Consumers Online: Internet Audience & Consumer Behavior Broadbandà audienceà vs. dial? upà audience Purchasingà behaviorà affectedà byà neighborhood Lifestyleà andà sociologicalà impa cts Useà ofà Internetà byà children,à teens Useà ofà Internetà asà substituteà forà otherà socialà activitiesMediaà choices Traditionalà mediaà competesà withà Internetà forà attention Traditional media competes with Internet for attention Slide 6-43 Consumer Behavior Models Studyà ofà consumerà behavior Socialà scienceà Attemptsà toà explainà whatà consumersà purchaseà Attempts to explain what consumers purchase andà where,à when,à howà muchà andà whyà theyà buy Consumerà behaviorà models Predictà wideà rangeà ofà consumerà decisions Predict wide range of consumer decisions Basedà onà backgroundà demographicà factorsà andà otherà intervening,à moreà immediateà variablesà h i i i di i bl Slide 6-44 General Model of Consumer Behavior Figureà 6. Slide 6-45 Background Demographic Factors Culture:à Broadestà impact Subcultureà (ethnicity,à age,à lifestyle,à geography) S b lt ( th i it lif t l h ) Social Referenceà groups Directà à referenceà groups g p Indirectà referenceà groups Opinionà leadersà (viralà influencers) Lifestyleà groupsà f l Psychological Psychologicalà profiles Slide 6-46 Online Purchasing Decision Psychographicà research Combinesà demographicà andà psychologicalà data Combines demographic and psychological data Dividesà marketà intoà groupsà basedà onà socialà class,à lifestyle,à and/orà personalityà characteristics and/or personality characteristicsFiveà stagesà inà theà consumerà decisionà process: 1. 2. 3. 4. 5. Awarenessà ofà need Searchà forà moreà information Evaluationà ofà alternatives Actualà purchaseà decision Actual purchase decision Post? purchaseà contactà withà firm Slide 6-47 Consumer D i i C Decision Process & P Supporting Communications Figureà 6. 3 Slide 6-48 Model of Online Consumer Behavior Decisionà processà similarà forà onlineà andà offlineà behavior Generalà onlineà behaviorà model Consumerà skills Productà characteristics Attitudesà towardà onlineà purchasing Perceptionsà aboutà controlà overà Webà environment p Webà siteà featuresClickstreamà behavior:à Transactionà logà forà Clickstream behavior: Transaction log for consumerà fromà searchà engineà toà purchase Slide 6-49 Model of Online Consumer Behavior Figureà 6. 4 Slide 6-50 Model of Online Consumer Behavior Clickstreamà factorsà include: Numberà ofà daysà sinceà lastà visit Number of days since last visit Speedà ofà clickstreamà behavior Numberà ofà productsà viewedà duringà lastà visit b f d i dd i l ii Numberà ofà pagesà viewed Supplyingà personalà information Numberà ofà daysà sinceà lastà purchase Numberà ofà pastà purchasesClickstreamà marketing Clickstream marketing Slide 6-51 Shoppers: B rowsers & Buyers Shoppers:à 87%à ofà Internetà users 72%à buyers 72% buyers 16%à browsersà (purchaseà offline) One? thirdà offlineà retailà purchasesà influencedà byà O thi d ffli t il h i fl db onlineà activities Onlineà trafficà alsoà influencedà byà offlineà brandsà andà shopping pp g E? commerceà andà traditionalà commerceà areà coupled: partà ofà aà continuumà ofà consumingà behavior part of a continuum of consuming behavior Slide 6-52 Online Shoppers & Buyers Figureà 6. 5 Slide 6-53What Consumers Shop & Buy Online Bigà ticketà itemsà ($500à plus) Travel,à computerà hardware,à consumerà electronics Expandingà Consumersà moreà confidentà inà purchasingà costlierà items Smallà ticketà itemsà ($100à orà less) ($ ) Apparel,à books,à officeà supplies,à software,à etc. Soldà byà firstà moversà onà Web Sold by first movers on Web Physicallyà smallà i tems Highà marginà itemsà Broadà selectionà ofà productsà available Slide 6-54 What Consumers Buy Online Figureà 6. 6 Slide 6-55 Intentional Acts: How Shoppers Find Vendors Online pp Searchà enginesà (59%) S h i (59%) Couponà Webà sitesà (29%) Coupon Web sites (29%) Comparisonà shoppingà sitesà (27%) E? ailà newslettersà (25%) Onlineà shoppersà areà highlyà intentional,à lookingà forà specificà products,à companies,à services Slide 6-56 Tableà 6. 6 Slide 6-57 Trust, Utility, Opportunism in Online Markets Twoà mostà importantà factorsà shapingà decisionà Two most important factors shaping decision toà purchaseà online: Utility:à U ili Betterà prices,à convenience,à speed Trust: Asymmetryà ofà informationà canà leadà toà opportunisticà behaviorà byà sellers Sellersà canà developà trustà byà buildingà strongà reputationsà forà honesty,à fairness,à deliveryà Slide 6-58 Basic Marketing Concepts MarketingStrategiesà andà actionsà toà establishà relationshipà Strategies and actions to establish relationship withà consumerà andà encourageà purchasesà ofà p productsà andà services Addressesà competitiveà situationà ofà industriesà andà firms Seeksà toà createà unique,à highlyà differentiatedà productsà orà servicesà thatà areà producedà orà suppliedà byà oneà trustedà firm Unmatchableà featureà set Avoidanceà ofà becomingà commodity Slide 6-59 Feature Sets Threeà levelsà ofà productà orà service 1. Coreà product e. g. cellà phone g p 2. Actualà product Characteristicsà thatà deliverà coreà benefits Ch t i ti th t d li b fit e. g. wideà screenà thatà connectsà toà Internet 3. Augmentedà productAdditionalà benefits Basisà forà buildingà theà productââ¬â¢sà brand e. g. productà warranty Slide 6-60 Featu re Set Figureà 6. 7 Slide 6-61 Products, Brands & Branding Process Brand: Expectationsà consumersà haveà whenà consuming,à orà thinkingà aboutà consuming,à aà specificà product Mostà importantà expectations:à Quality,à reliability,à Most important expectations: Quality reliability consistency,à trust,à affection,à loyalty,à reputation Branding:à Processà ofà brandà creation Branding: Process of brand creation Closedà loopà marketing Brandà strategy Brandà equity Brand eq it Slide 6-62 Marketing A ti iti M k ti Activities: From Products to Brands Figureà 6. 8Slide 6-63 STP: Segmenting, Targeting, Positioning Majorà waysà usedà toà segment,à targetà customers 1. 2. 3. 4. 5. 6. Behavioral B h i l Demographic Psychographic h hi Technical Contextual Search Withinà segment,à productà isà positioned andà brandedà asà aà unique,à high? valueà product,à especiallyà suitedà toà q g p p y ne edsà ofà segmentà customers Slide 6-64 Are Brands Rational? Forà consumers,à aà qualifiedà yes: Brandsà introduceà marketà efficiencyà byà reducingà searchà andà decision? makingà costs Forà businessà firms,à aà definiteà yes: Aà majorà sourceà ofà revenue Lowerà customerà acquisitionà cost Increasedà customerà retention Successfulà brandà constitutesà aà long? astingà (thoughà notà necessarilyà permanent)à unfairà competitiveà advantage Slide 6-65 Can Brands Survive Internet? Brands & Price Dispersion p Earlyà postulation:à Lawà ofà Oneà Price ;à endà ofà brands Early postulation: ââ¬Å"Law of One Priceâ⬠; end of brands Instead: Consumersà stillà payà premiumà pricesà forà differentiatedà products E? commerceà firmsà relyà heavilyà onà brandsà toà attractà customersà andà chargeà premiumà prices Substantialà priceà dispersion Largeà differencesà inà priceà sensitivityà forà sameà product Large differences in price sensitivity for same product ââ¬Å"Libraryà effectâ⬠Slide 6-66Revolution in Internet Marketing Technology Threeà broadà impacts: Scopeà ofà marketingà communicationsà broadenedà Richnessà ofà marketingà communicationsà increased g Informationà intensityà ofà marketplaceà expanded Internetà marketingà technologies: Internet marketing technologies: Webà transactionà logs Cookiesà andà Webà bugs Cookies and Web bugs Databases,à dataà warehouses,à dataà mining Advertisingà networks Customerà relationshipà managementà systems Slide 6-67 Web Transaction LogsBuiltà intoà Webà serverà software Recordà userà activityà atà Webà site y Webtrends:à Leadingà logà analysisà tool Providesà muchà marketingà data,à especiallyà à Provides much marketing data especially combinedà with: Registratio nà forms R i i f Shoppingà cartà database Answersà questionsà suchà as: Whatà areà majorà patternsà ofà interestà andà purchase? Afterà homeà page,à whereà doà usersà goà first? Second? Slide 6-68 Cookies & Web Bugs Cookies: Smallà textà fileà Webà sitesà placeà onà visitorââ¬â¢sà PCà everyà timeà theyà visit,à asà specificà pagesà areà accessed Provideà Webà marketersà withà veryà quickà meansà ofà identifyingà customerà andà understandingà priorà behavior Flashà cookiesWebà bugs: Tinyà (1à pixel)à graphicsà embeddedà inà e mailà andà Webà sites Tiny (1 pixel) graphics embedded in e? mail and Web sites Usedà toà automaticallyà transmità informationà aboutà userà andà page being viewed to monitoring server pageà beingà viewedà toà monitoringà server Slide 6-69 Insight on Society g y Every Move You Make, Every Click You Make, Weâ⠬â¢ll Be Tracking You , g Class Discussion Slide 6-70 Databases Database:à à Storesà recordsà andà attributes Databaseà managementà systemà (DBMS):à Softwareà usedà toà create,à maintain,à andà accessà databasesSQLà (Structuredà Queryà Language): Industry? standardà databaseà queryà andà manipulationà languageà usedà inà y q y p g g aà relationalà database Relationalà database: Representsà dataà asà two? dimensionalà tablesà withà recordsà organizedà inà rowsà andà attributesà inà columns;à dataà withinà differentà tablesà canà beà flexiblyà relatedà asà longà asà theà tablesà shareà aà commonà dataà element flexibly related as long as the tables share a common data element Slide 6-71 Relational Database View of E-commerce Customers Figureà 6. 12 Slide 6-72 Data Warehouses & Data Mining Dataà warehouse:Collectsà firm sà transactionalà andà custom erà dataà inà singleà Collects firmââ¬â¢s transactional and customer data in single locationà forà offlineà analysisà byà marketersà andà siteà managers Dataà mining: Analyticalà techniquesà toà findà patternsà inà data,à modelà Analytical techniques to find patterns in data model behaviorà ofà customers,à developà customerà profiles Query? drivenà dataà mining Query driven data mining Model? drivenà dataà mining Rule? basedà dataà mining l b dd Collaborativeà filtering Slide 6-73 Data Mining & Personalization Figureà 6. 13 Slide 6-74 Insight on TechnologyThe Long T il Big Hits and Big Misses Th L Tail: Bi Hi d Bi Mi Class Discussion Slide 6-75 Customer Relationship Management ( (CRM) Systems ) y Recordà allà contactà thatà customerà hasà withà firm Generatesà customerà profileà availableà toà everyoneà in firmà withà needà toà ââ¬Å"knowà theà customerâ⬠fi ith d t ââ¬Å"k th t â⬠Customer profiles can contain: ustomerà profilesà canà contain: Mapà ofà theà customerââ¬â¢sà relationshipà withà theà firm Productà andà usageà summaryà data Demographicà andà psychographicà data Profitabilityà measures Contactà historyà Contact history Marketingà andà salesà information Slide 6-76Customer Relationship Management System Figureà 6. 14 Slide 6-77 Market Entry Strategies Figureà 6. 15 Slide 6-78 Establishing Customer Relationship Advertisingà Networks Bannerà advertisements Adà serverà selectsà appropriateà bannerà adà basedà onà Ad server selects appropriate banner ad based on cookies,à Webà bugs,à backendà userà profileà databases Permissionà marketing Permission marketing Affiliateà marketing g Slide 6-79 How Advertising Network Works e. g. , DoubleClick Figureà 6. 16 Slide 6-80 Establishing Customer Relationship (contââ¬â¢d) Viralà marketingGett ingà customersà toà passà alongà companyââ¬â¢sà marketingà messageà toà friends,à family,à andà colleagues Blogà marketing Usingà blogsà toà marketà goodsà throughà commentaryà andà U i bl k d h h d advertising Socialà networkà marketing,à socialà shoppingà Mobileà marketing Mobile marketing Slide 6-81 Insight on Business Social Network Marketing: Letââ¬â¢s Buy Together Class Discussion Slide 6-82 Establishing Customer Relationship (contââ¬â¢d) Wisdomà ofà crowdsà (Surowiecki,à 2004) ( , ) Largeà aggregatesà produceà betterà estimatesà andà judgments Examples:à E l Predictionà markets Folksonomies Socialà tagging Social taggingBrandà leveraging Slide 6-83 Customer Retention: Strengthening Customer Relationship p Massà marketing Mass marketing Directà marketing Micromarketingà Micromarketing Personalized,à one? to? oneà marketingà à Segmentingà marketà onà preciseà a ndà timelyà understandingà ofà Segmenting market on precise and timely understanding of individualââ¬â¢sà needs Targetingà specificà marketingà messagesà toà theseà individuals Positioningà productà vis? a? visà competitorsà toà beà trulyà unique Personalization Canà increaseà consumersà senseà ofà control,à freedom Canà alsoà resultà inà unwantedà offersà orà reducedà anonymity Slide 6-84Mass Market-Personalization Continuum Figureà 6. 17 Slide 6-85 Other Customer Retention Marketing Technics Customization Customerà co? production Transactiveà content:à Combineà traditionalà contentà withà dynamicà informationà tailoredà toà eachà userââ¬â¢sà profile Customerà service FAQs Q Real? timeà customerà serviceà chatà systems Automatedà responseà systems Automated response systems Slide 6-86 Net Pricing Strategies Pricing Integralà partà ofà marketingà strategy I t l t f k ti t t Traditionallyà basedà on:à Fixedà costà Variableà costsà Demandà curve Priceà discrimination Price discriminationSellingà productsà toà differentà peopleà andà groupsà basedà onà willingnessà toà pay Slide 6-87 Net Pricing Strategies (contââ¬â¢d) Freeà andà freemium Canà beà usedà toà buildà marketà awareness Versioning Creatingà multipleà versionsà ofà productà andà sellingà essentiallyà sameà productà toà differentà marketà segmentsà atà differentà prices at different prices Bundling Offersà consumersà twoà orà moreà goodsà forà oneà price Off t d f i Dynamicà pricing: Auctions Yieldà management Slide 6-88 Channel Management Strategies Channels: Differentà methodsà byà whichà goodsà canà beà distributedà andà soldChannelà conflict: Whenà newà venueà forà sellingà productsà orà servicesà threatensà gp orà destroy sà existingà salesà venues E. g. onlineà airline/travelà servicesà andà à traditionalà offlineà travelà agencies Someà manufacturersà areà usingà partnershipà gp p modelà toà avoidà channelà conflictà Slide 6-89 Chapter 7: E-commerce Marketing Communications Chapter 7 E-commerce Advertising Copyright à © 2010 Pearson Education, Ltd. 2011 Pearson Education, Inc. Slide 7-90 Video Ads: Shoot, Click, Buy Class Discussion Slide 7-91 Marketing Communications Twoà mainà purposes:Salesà ââ¬â promotionalà salesà communicationsà Brandingà ââ¬â b di B di brandingà communications i i Onlineà marketingà communications Online marketing communications Takesà manyà forms Onlineà ads,à e? mail,à publicà relations,à Webà sites Slide 7-92 Online Advertising li d i i $25à billion,à 15%à ofà allà advertising Advantages: Internetà isà whereà audienceà isà moving g Adà targeting Greaterà opp ortunitiesà forà interactivity Greater opportunities for interactivity Disadvantages: Costà versusà benefit Howà toà adequatelyà measureà results Supplyà ofà goodà venuesà toà displayà ads Slide 7-93 Online Advertising from 2002-2014 Figureà 7. Slide 7-94 Forms of Online Advertisements Displayà ads Richà media Videoà ads Searchà engineà advertising Socialà network,à blog,à andà gameà advertising Social network blog and game advertising Sponsorships Referralsà (affiliateà relationshipà marketing) E? mailà marketing g Onlineà catalogs Slide 7-95 Display Ads Bannerà ads Rectangularà boxà linkingà toà advertiserââ¬â¢sà Webà site IABà guidelines e. g. Fullà bannerà isà 468à xà 60à pixels,à 13K e g Full banner is 468 x 60 pixels 13K Pop? upà ads Appearà withoutà userà callingà forà them Provokeà negativeà consumerà sentiment g Twiceà asà effectiveà asà normalà bannerà ads Pop? nderà ads:à Openà beneathà browserà window Pop under ads: Open beneath browser window Slide 7-96 Rich Media Ads Useà Flash,à DHTML,à Java,à JavaScript Aboutà 7%à ofà allà onlineà advertisingà expenditures Tendà toà beà moreà aboutà branding d b b b di Boostà brandà awarenessà byà 10% Boost brand awareness by 10% IABà standardsà limità length Interstitials Superstitials Slide 7-97 Video Ads Fastestà growingà formà ofà onlineà advertisement IABà standards Linearà videoà ad Non? linearà videoà ad In? bannerà videoà ad In? textà videoà ad Ad placement Advertisingà networks Advertisingà exchanges Bannerà swappingSlide 7-98 Search Engine Advertising h i d i i Almostà 50%à ofà onlineà adà spendingà inà 2010 Types: Paidà inclusionà orà rank Paid inclusion or rank Inclusionà inà searchà results Sponsoredà linkà areas p Keywordà advertising e. g. Googleà AdWords e g Google AdWords Networkà keywordà advertisingà (contextà advertising) d ii ) e. g. Googleà AdSense Slide 7-99 Search Engine Advertising (contââ¬â¢d) Nearlyà idealà targetedà marketing Nearly ideal targeted marketing Issues:à Disclosureà ofà paidà inclusionà andà placementà practices Clickà fraudà Adà nonsenseà Slide 7-100 Mobile Advertising Halfà ofà U. S.Internetà usersà accessà Internetà Half of U. S. Internet users access Internet withà mobileà devices Currentlyà smallà market,à butà fastestà growingà platformà (35%) growing platform (35%) Googleà andà Appleà inà raceà toà developà Google and Apple in race to develop mobileà advertisingà platform AdMob,à iAd Slide 7-101 Sponsorships & Referrals Sponsorships Paidà effortà toà tieà advertiser sà nameà toà Paid effort to tie advertiserââ¬â¢s name to particularà information,à event,à venueà inà aà wayà thatà reinforcesà brandà inà positiveà yetà notà overtlyà that reinforces brand in positive yet not overtly commercialà manner ReferralsAffiliateà relationshipà marketing p g Permitsà firmà toà putà logoà orà bannerà adà onà anotherà firmââ¬â¢sà Webà siteà fromà whichà usersà ofà th fi ââ¬â¢ W b it f hi h f thatà siteà canà clickà throughà toà affiliateââ¬â¢sà site Slide 7-102 E-mail Marketing & Spam Explosion Directà e? mailà marketingà Lowà cost,à primaryà costà isà purchasingà addresses Spam:à Unsolicitedà commercialà e? mail Spam: Unsolicited commercial e mail Approx. 90%à ofà allà e? mail Effortsà toà controlà spam: Technologyà (filteringà software)à Governmentà regulationà (CAN? SPAMà andà stateà laws) Voluntaryà self? regulationà byà industriesà (DMAà ) y g y Volunteerà efforts Slide 7-103Percentage of E-mail That Is Spam Figure 7. 6 Slide 7-104 Online Catalogs Equivalentà ofà paper? basedà catalogs Graphics? intense;à useà increasingà withà increaseà inà broadbandà use in broadband use Twoà types: 1. 2. 2 Full? pageà spreads,à e. g. Landsend. com Gridà displays,à e. g. Amazon Grid displays e g Amazon Inà general,à onlineà andà offlineà catalogsà complementà eachà other Slide 7-105 Social Marketing ââ¬Å"Many? to? manyâ⬠à model Usesà digitallyà enabledà networksà toà spreadà ads Blogà advertisingà Blog advertising Onlineà adsà relatedà toà contentà ofà blogs Socialà networkà advertising:à Social network advertising:Adsà onà MySpace,à Facebook,à YouTube,à etc. Gameà advertising:à G d ti i Downloadableà ââ¬Å"advergamesâ⬠Placingà brand? nameà productsà withinà games Slide 7-106 Insight on Society g y Marketing to Children of the Web in the Age of Social Networks g Class Discussion Slide 7-107 Behavioral Targeting Interest? basedà advertising Dataà aggregatorsà developà profiles Data aggregators develop profiles Searchà engineà queries Onlineà browsingà history O li b i hi Offlineà dataà (income,à education,à etc. ) d Informationà soldà toà 3rd partyà advertisers,à whoà deliverà adsà basedà onà profile Adà exchanges Privacyà concerns acy co ce s Consumerà resistance Slide 7-108Mixing Off-line & Online Marketing Communications g Mostà successfulà marketingà campaignsà M t f l k ti i incorporateà bothà onlineà andà offlineà tactics Offlineà marketing Driveà trafficà toà Webà sites Drive traffic to Web sites Increaseà awarenessà andà buildà brandà equity Consumerà behaviorà increasinglyà multi? channel 60%à consumersà researchà onlineà beforeà buyingà offline % y g Slide 7-109 Insight on Business g Are the Very Rich Different From You and Me? Class Discussion Sl ide 7-110 Online Marketing Metrics: Lexicon Measuringà audienceà sizeà orà marketà share Impressions I i Click? throughà rateà (CTR) View? hroughà rateà (VTR) Vi th h t (VTR) Hits Pageà views P i Stickinessà (duration) Uniqueà visitors Loyalty Reach Recency Slide 7-111 Online Marketing Metrics (contââ¬â¢d) Conversionà ofà visitorà Conversion of visitor toà customer Acquisitionà rate q Conversionà rate Browse? to? buy? ratio View? to? cartà ratio Vi t t ti Cartà conversionà rate Checkoutà conversionà rateà Checkout conversion rate Abandonmentà rate Retentionà rate Attritionà rate E mailà metrics E? mail metrics Openà rate Deliveryà rate Delivery rate Click? throughà rateà (e mail) (e? mail) Bounce? backà rate Slide 7-112 Online Consumer Purchasing ModelFigureà 7. 8 Slide 7-113 How Well Does Online Adv. Work? Ultimatelyà measuredà byà ROIà onà adà campaign Highestà click? throughà rates:à Searc hà engineà ads,à Permissionà e mailà campaigns Permission e? mail campaigns Richà media,à videoà interactionà ratesà high Onlineà channelsà compareà favorablyà withà traditional Mostà powerfulà marketingà campaignsà useà multipleà Most powerful marketing campaigns use multiple channels,à includingà online,à catalog,à TV,à radio,à newspapers,à stores newspapers, stores Slide 7-114 Comparative Returns on Investment Figureà 7. 9 Slide 7-115 Costs of Online Advertising Pricingà modelsBarter Costà perà thousandà (CPM) Costà perà clickà (CPC)à Costà perà actionà (CPA)à Cost per action (CPA) Onlineà revenuesà only Salesà canà beà directlyà correlated Sales can be directly correlated Bothà à online/offlineà revenues Offlineà purchasesà cannotà alwaysà beà directlyà relatedà toà onlineà Offli h t l b di tl l t dt li campaign Inà general,à onlineà marketingà more à expensiveà onà CPMà In general online marketing more expensive on CPM basis,à butà moreà effective Slide 7-116 Web Site Activity Analysis b i i i l i Figureà 7. 10 Slide 7-117 Insight on Technology Itââ¬â¢s 10 P. M. Do You Know Who Is On Your Web Site? Class Discussion Slide 7-118Web Site â⬠¦ as Marketing Communications Tool g Webà siteà asà extendedà onlineà advertisement W b i d d li d i Domainà name:à Anà importantà roleà Domain name: An important role Searchà engineà optimization:à Search engine optimization: Searchà enginesà registration Keywordsà inà Webà siteà description K d i W b it d i ti Metatagà andà pageà titleà keywords Linksà toà otherà sites k h Slide 7-119 Web Site Functionality b i i li Mainà factorsà inà effectivenessà ofà interface Utility Easeà ofà use Topà factorsà inà credibilityà ofà Webà sites: Top factors in credibility of Web sites: Designà look Info rmationà design/structure g / Informationà focusOrganizationà isà importantà forà first timeà users,à butà Organization is important for first? time users but declinesà inà importance Information content becomes major factor attracting Informationà contentà becomesà majorà factorà attractingà furtherà visits Slide 7-120 Factors in Credibility of Web Sites Figureà 7. 11 Slide 7-121 Tableà 7. 9 Slide 7-122 Chapter 8: Ethical, Social, and Political Issues in E-commerce E commerce Chapter 8 Ethics, Law, E-commerce Copyright à © 2010 Pearson Education, Ltd. 2011 Pearson Education, Inc. Slide 8-123 Ethical, Social, Political Issues in E-commerceInternet,à likeà otherà technologies,à can: Internet like other technologies can: Enableà newà crimes Affectà environment Threatenà socialà values Costsà andà benefitsà mustà beà carefullyà considered,à especiallyà whenà thereà areà noà id d i ll h h g g clear? c utà legalà orà culturalà guidelines Slide 8-124 Model for Organizing Issues Issuesà raisedà byà Internetà andà e? commerceà canà beà viewedà atà individual,à social,à andà politicalà levels social and political levels Fourà majorà categoriesà ofà issues: Four major categories of issues: Informationà rights Propertyà rights Property rights Governance Publicà safetyà andà welfare Slide 8-125Moral Dimensions of Internet Society M l Di i f I S i Figureà 8. 1 Slide 8-126 Basic Ethical Concepts i hi l Ethics Studyà ofà principlesà usedà toà determineà rightà andà wrongà coursesà ofà action Responsibility p y Accountability Liability Lawsà permittingà individualsà toà recoverà damages Dueà process Lawsà areà known,à understood Laws are known understood Abilityà toà appealà toà higherà authoritiesà toà ensureà lawsà appliedà correctly Slide 8-127 Analyzing Ethical Dilemmas l i hi l il Processà forà analyzingà ethicalà dilemmas: 1. 2. 3. 3 4. 5. Identifyà andà clearlyà describeà theà facts Defineà theà conflictà orà dilemmaà andà identifyà theà y higher? rderà valuesà involved Identifyà theà stakeholders Identify the stakeholders Identifyà theà optionsà thatà youà canà reasonablyà take t k Identifyà theà potentialà consequencesà ofà yourà options Slide 8-128 Candidate Ethical Principles Goldenà Rule Universalism Slipperyà Slope Collectiveà Utilitarianà Principle Riskà Aversion Ri k A i Noà Freeà Lunch Theà Newà Yorkà Timesà Test Theà Socialà Contractà Rule Slide 8-129 Privacy & Information Rights Privacy: Moralà rightà ofà individualsà toà beà leftà alone,à freeà fromà surveillanceà orà interferenceà fromà otherà individualsà orà organizations Informationà privacy p y Subsetà ofà privacy Includes:Theà claimà th atà certainà informationà shouldà notà beà collectedà atà all Theà claimà ofà individualsà toà controlà theà useà ofà whateverà h l i f i di id l l h f h informationà isà collectedà aboutà them Slide 8-130 Privacy & Information Rights (cont. ) Majorà ethicalà issueà relatedà toà e? commerceà andà privacy:à d i Underà whatà conditionsà shouldà weà invadeà theà privacyà ofà others? Majorà socialà issue:à j Developmentà ofà ââ¬Å"expectationsà ofà privacyâ⬠à andà privacyà norms privacy norms Majorà politicalà issue: Developmentà ofà statutesà thatà governà relationsà D l t f t t t th t l ti betweenà recordkeepersà andà individuals Slide 8-131 Information Collected at E-commerce SitesDataà collectedà includes Personallyà identifiableà informationà (PII) Anonymousà information Anonymous information Typesà ofà dataà collected yp Name,à a ddress,à phone,à e? mail,à socialà security Bankà andà credità accounts,à gender,à age,à occupation,à B k d di d i education Preferenceà data,à transactionà data,à clickstreamà data,à browserà type Slide 8-132 Social Networks & Privacy Socialà networks Encourageà sharingà personalà details Poseà uniqueà challengeà toà maintainingà privacy Facebook sà Beaconà program Facebookââ¬â¢s Beacon program Facebook sà Termsà ofà Serviceà change Facebookââ¬â¢s Terms of Service change Slide 8-133 Profiling & Behavioral Targeting ProfilingCreationà ofà digitalà imagesà thatà characterizeà onlineà individualà andà groupà behavior Anonymousà profiles A fil Personalà profiles Personal profiles Advertisingà networks Trackà consumerà andà browsingà behaviorà onà Web T k db i b h i W b Dynamicallyà adjustà whatà userà seesà onà screen Buildà andà refreshà profilesà ofà consumers Googleââ¬â¢s AdWords program Slide 8-134 Profiling & Behavioral Targeting (contââ¬â¢d) Deepà packetà inspection Businessà perspective: Webà profilingà servesà consumersà andà businesses Increasesà effectivenessà ofà advertising,à subsidizingà freeà content Enablesà sensingà ofà demandà forà newà productsà andà services Criticsà perspective:Underminesà expectationà ofà anonymityà andà privacy Consumersà showà significantà oppositionà toà unregulatedà collectionà ofà personalà information Enablesà weblining Slide 8-135 Internet & Government Invasions of Privacy Variousà lawsà strengthenà abilityà ofà lawà enforcementà agenciesà toà monitorà Internetà usersà withoutà i i I ih knowledgeà andà sometimesà withoutà judicialà oversight CALEA,à PATRIOTà Act,à Cyberà Securityà Enhancementà Act,à Homelandà Securityà Act Governmentà agenciesà areà largestà usersà ofà privateà sectorà commercialà dataà brokers sector commercial data brokers Retentionà byà ISPsà ofà userà dataà aà concern Slide 8-136Legal Protections Inà U. S. ,à privacyà rightsà explicitlyà grantedà orà derivedà from Constitutionà Constitution Firstà Amendmentà à ââ¬â freedomà ofà speechà andà association Fourthà Amendmentà à ââ¬â unreasonableà searchà andà seizure F th A d t bl h d i Fourteenthà Amendmentà à ââ¬â dueà process Specificà statutesà andà regulationsà (federalà andà Specific statutes and regulations (federal and state) Commonà law Slide 8-137 Informed Consent U. S. firmsà canà gatherà andà redistributeà transactionà informationà withoutà individualââ¬â¢sà i i f i ih i di id lââ¬â¢ informedà consent Illegalà inà Europe Informedà consent: Opt? inà Opt out Opt? out Manyà U. S. ? commerceà firm sà merelyà publishà informationà p practicesà asà partà ofà privacyà policyà withoutà providingà forà p p yp y p g anyà formà ofà informedà consent Slide 8-138 FTCââ¬â¢s Fair Information Practices Principles Federalà Tradeà Commission: Federal Trade Commission: Conductsà researchà andà recommendsà legislationà toà Congress Fairà Informationà Practiceà Principlesà (1998): Fair Information Practice Principles (1998): Notice/Awarenessà (Core) Choice/Consentà (Core) Choice/Consent (Core) Access/Participation Security Enforcement Guidelines,à notà laws Guidelines not laws Slide 8-139 FTCââ¬â¢s Fair Information Practice PrinciplesNotice/Awareness i / Sitesà mustà discloseà informationà practicesà beforeà collectingà data. Includes Sit t di l i f ti ti b f ll ti d t I l d identificationà ofà collector,à usesà ofà data,à otherà recipientsà ofà data,à natureà ofà collectionà (ac tive/inactive),à voluntaryà orà required,à consequencesà ofà refusal,à andà stepsà takenà toà protectà confidentiality,à integrity,à andà qualityà ofà theà data Choice/Consent Thereà mustà beà aà choiceà regimeà inà placeà allowingà consumersà toà chooseà howà theirà informationà willà beà usedà forà secondaryà purposesà otherà thanà supportingà theà transaction,à includingà internalà useà andà transferà toà thirdà parties.Opt? in/Opt? outà mustà beà available. Consumersà shouldà beà ableà toà reviewà andà contestà theà accuracyà andà completenessà ofà dataà collectedà aboutà themà inà aà timely,à inexpensiveà process. Access/Participation ccess/ a c pa o Security y Enforcement Dataà collectorsà mustà takeà reasonableà stepsà toà assureà thatà consumerà informationà isà accurateà andà secureà fromà unauthorizedà use. Thereà mustà beà inà placeà aà mechanismà toà enforceà FIP principles. Thisà canà involveà self? regulation,à legislationà givingà consumersà legalà remediesà forà violations,à orà federalà statutesà andà regulation. di f i l ti f d l t t t d l ti Slide 8-140FTC Recommendations: Online Profiling Principle p Notice Recommendation Completeà transparencyà toà userà byà providingà disclosureà andà choiceà optionsà onà theà hostà Webà site. ââ¬Å"Robustâ⬠à noticeà forà PIIà (time/placeà ofà collection;à beforeà collectionà begins). Clearà andà conspicuousà noticeà forà non PII. beforeà collectionà begins). Clearà andà conspicuousà noticeà forà non? PII. Opt? inà forà PII,à opt? outà forà non? PII. Noà conversionà ofà non? PIIà toà PIIà withoutà consent. Opt? outà fromà anyà orà allà networkà advertisersà fromà aà singleà pageà consent Opt out from any or all network advertisers from a single page providedà byà theà hostà Webà site.Reasonableà provisionsà toà allowà inspectionà andà correction. Reasonableà effortsà toà secureà informationà fromà loss,à misuse,à orà improperà access. Doneà byà independentà thirdà parties,à suchà asà sealà programsà andà accountingà Done by independent third parties such as seal programs and accounting firms. medicalà topics,à sexualà behaviorà orà sexualà orientation,à orà useà Socialà Securityà medical topics sexual behavior or sexual orientation or use Social Security numbersà forà profiling. Slide 8-141 Choice Access Security EnforcementRestrictedà Collection Advertisingà networksà willà notà collectà informationà aboutà sensitiveà financialà or European Data Protection Directive Privacyà protectionà muchà strongerà inà Europeà thanà U. S. Europeanà approach:à Comprehensiveà andà regulatoryà inà nature p g y Europeanà Commissionââ¬â¢sà Directiveà onà Dataà Protectionà (1998):à (1998): Standardizesà andà broadensà privacyà protectionà inà Europeanà Unionà countries Departmentà ofà Commerceà safeà harborà program: Forà U. S. firmsà thatà wishà toà complyà withà Directive Slide 8-142 Private Industry Self-RegulationSafeà harborà programs: Privateà policyà mechanismà toà meetà objectivesà ofà Pi t li h i t t bj ti f governmentà regulationsà withoutà governmentà involvement e. g. Privacyà sealà programs e g Privacy seal programs Industryà associationsà include: Onlineà Privacyà Allianceà (OPA) Networkà Advertisingà Initiativeà (NAI) CLEARà Adà Noticeà Technicalà Specifications Privacyà advocacyà groups Emergingà privacyà protectionà business Slide 8-143 Insight on Business Chief Privacy Officers hi f i ffi Class Discussion Slide 8-144 Technological Solutions Spyware,à pop? pà blockers Cookieà managers k Anonymousà remailers,à surfing Anonymous remailers surfing Platformà forà Privacyà Preferencesà (P3P):à Comprehensiveà technologicalà privacyà protectionà standard Worksà throughà user sà Webà browser Works through userââ¬â¢s Web browser Communicatesà aà Webà siteââ¬â¢sà privacyà policy Comparesà siteà policyà toà userââ¬â¢sà preferencesà orà toà otherà standardsà suchà asà FTCââ¬â¢sà FIPà guidelinesà orà EUââ¬â¢sà Dataà Protectionà Directive Slide 8-145 How P3P Works k Figureà 8. 2(A) Slide 8-146 Insight on Technology The Privacy T Th P i Tug of War: fW Advertisers Vs. Consumers Class Discussion Slide 8-147 Intellectual Property Rights Intellectualà property:Encompassesà allà tangibleà andà intangibleà productsà ofà human à mind Majorà ethicalà issue: j Howà shouldà weà treatà propertyà thatà belongsà toà others? Majorà socialà issue: Major social issue: Isà thereà continuedà valueà inà protectingà intellectualà propertyà inà theà Internetà age? Majorà politicalà issue: Howà canà Internetà andà e? commerceà beà regulatedà orà governedà toà g g protectà intellectualà property? Slide 8-148 Intellectual Property Protection Threeà mainà typesà ofà protection: Copyright Patent Trademarkà law Trademark law Goalà ofà intellectualà propertyà law: Balanceà twoà competingà interestsà ââ¬â publicà andà B l t ti i t t bli d privateMaintainingà thisà balanceà ofà interestsà isà alwaysà M i t i i thi b l fi t t i l challengedà byà theà inventionà ofà newà technologies Slide 8-149 Copyright Protectsà originalà formsà ofà expressionà (butà notà ideas)à fromà beingà copiedà byà othersà forà aà à ideas) from being copied by others for a periodà ofà time Lookà andà feelà copyrightà infringementà lawsuits Fairà useà doctrine Fair use doctrine Digitalà Millenniumà Copyrightà Act,à 1998 Firstà majorà effortà toà adjustà copyrightà lawsà toà Internetà age Implementsà WIPOà treatyà thatà makesà ità illegalà toà make,à distribute,à orà useà devicesà thatà circumventà technology? asedà protectionsà ofà copyrightedà materials Slide 8-150 Patents Grantà ownerà 20? yearà monopolyà onà ideasà behindà anà invention Machines Man? madeà products p Compositionsà ofà matter Processingà methods Inventionà mustà beà new,à non? obvious,à novel Encouragesà inventors g Promotesà disseminationà ofà newà techniquesà throughà licensing Stiflesà competitionà byà raisingà barriersà toà entry Slide 8-151 E-co mmerce Patents 1998à Stateà Streetà Bankà &à Trustà v. Signatureà Financialà Group Businessà methodà patents Ledà toà explosionà inà applicationà forà e? commerceà ââ¬Å"businessà L dt l i i li ti f ââ¬Å"b i methodsâ⬠à patentsMostà Europeanà patentà lawsà doà notà recognizeà M tE t tl d t i businessà methodsà unlessà basedà onà technology Examples Amazonââ¬â¢sà One? clickà purchasing DoubleClickââ¬â¢sà dynamicà deliveryà ofà onlineà advertising Slide 8-152 Trademarks d k Identify,à distinguishà goodsà andà indicateà theirà source Purpose p Ensureà à consumerà getsà whatà isà paidà for/expectedà toà receive Protectà ownerà againstà piracyà andà misappropriation Infringement Marketà confusion Badà faith Dilution Behaviorà thatà weakensà connectionà betweenà trademarkà andà product Slide 8-153 Trademarks & Internet CybersquattingAnticy bersquattingà Consumerà Protectionà Actà (ACPA) Cyberpiracy Typosquatting Metatagging M i Keywording y g Deepà linking Framing Slide 8-154 Governance Primaryà questions Whoà willà controlà Internetà andà e? commerce? Whatà elementsà willà beà controlledà andà how? What elements will be controlled and how? Stagesà ofà governanceà andà e? commerce g g Governmentà Controlà Periodà (1970ââ¬â1994) Privatizationà (1995ââ¬â1998) Privatization (1995 1998) Self? Regulationà (1995ââ¬âpresent) Governmentà Regulationà (1998ââ¬âpresent) Slide 8-155 Who Governs E-commerce & Internet? Mixedà modeà environmentSelf? regulation,à throughà varietyà ofà Internetà policyà andà technicalà bodies,à co existsà withà limitedà and technical bodies co? exists with limited governmentà regulation ICANNà :à Domainà Nameà System Internetà couldà beà easilyà controlled,à I t t ld b il t ll d m onitored,à andà regulatedà fromà aà centralà location Slide 8-156 Taxation E? commerceà taxationà illustratesà complexityà ofà governanceà andà jurisdictionà issues governance and jurisdiction issues U. S. salesà taxedà byà statesà andà localà government MOTOà retailing E? commerceà benefitsà fromà taxà ââ¬Å"subsidyâ⬠yOctoberà 2007:à Congressà extendsà taxà moratoriumà forà anà additionalà sevenà years an additional seven years Unlikelyà thatà comprehensive,à integratedà rationalà approachà toà taxationà issueà willà beà determinedà forà approach to taxation issue will be determined for someà timeà toà come Slide 8-157 Net Neutrality Currently,à allà Internetà trafficà treatedà equallyà ââ¬â allà activitiesà chargedà theà sameà rate,à noà ll i i i h d h preferentialà assignmentà ofà bandwidth Backboneà providersà wouldà likeà toà chargeà differentiatedà pricesà andà rationà bandwidth 2010,à U. S. ppealsà courtà ruledà thatà FCCà hadà noà authorityà toà regulateà Internetà providers Slide 8-158 Public Safety & Welfare Protectionà ofà childrenà andà strongà g sentimentsà againstà pornography Passingà legislationà thatà willà surviveà courtà P i l i l ti th t ill i t challengesà hasà provedà difficult Effortsà toà controlà gamblingà andà restrictà salesà ofà drugsà andà cigarettes sales of drugs and cigarettes Currentlyà mostlyà regulatedà byà stateà law Unlawfulà Internetà Gamblingà Enforcementà Act Slide 8-159 Insight on Society Internet Drug Bazaar Class Discussion Slide 8-160
Wednesday, October 23, 2019
Analysis of the Standard Enthalpy of Combustion for Alcohols Essay
Aim: To investigate the standard enthalpy change of combustion for 5 consecutive alcohols in the alcohol homologous series, methanol, ethanol, propan-1-ol, butan-1-ol and pentan-1-ol, by using a calorimetric method to calculate the heat gained by the 100cm3 water in the experiment, and thus the heat lost by the alcohol lamp at standard temperature and pressure (298 K and 101.3 kPa). Background Knowledge: Alcohols are organic compounds containing Oxygen, Hydrogen and Carbon. The alcohols are a homologous series containing the functional ââ¬âOH group. As we move down the homologous series of alcohols, the number of Carbon atoms increase. Each alcohol molecule differs by ââ¬âCH2; a single Carbon atom and two Hydrogen atoms. Combustion is the oxidation of carbon compounds by oxygen in air to form CO2 and H2O. Combustion produces heat as well as carbon dioxide and water. The enthalpy change of combustion is the enthalpy change that occurs when 1 mole of a fuel is burned completely in oxygen. When alcohol undergoes complete combustion it produces carbon dioxide and water as products, and energy is released. The standard enthalpy of combustion of an alcohol (à ¢Hà °comb) is the enthalpy change when one mole of an alcohol completely reacts with oxygen under standard thermodynamic conditions (temperature of 25à °C and pressure of 101.3 kPa). The standard enthalpy change of combustion of alcohols varies depending on their molecular size. The greater the number of carbons, the higher the standard enthalpy of combustion, as there is the presence of more bonds. The larger the alcohol molecule, the more bonds will be broken and formed, and therefore more heat will be produced. Using experiments, the standard enthalpy of combustion of an alcohol can be found, buy first finding the heat released during the reaction using the equation Heat=mass of water Ãâ"specific heat capacity of water Ãâ"rise in temperature of water Note: The specific heat capacity of water is 4.18 Jg-1à °C-1. and then finding the number of moles of alcohol burnt, and dividing the heat by this number. Equipment: 1. 250 cm3 Conical flask 2. 100 cm3 à ± 0.08 cm3 pipette 3. Loggerpro thermometer 4. 5 x different consecutive alcohol spirit burners (eg. methanol, ethanol, propanol, butanol and pentanol) 5. Stand 6. 2 x clamps 7. Scales 8. 1500 cm3 distilled water 9. Heat proof mat 10. Matches Method: 1. Connect the temperature sensor to the datalogger. Connect the datalogger to the computer. Ensure the datalogging software is loaded and set to record the temperature of the sensor. Set the sampling rate to 1 sample per second for 210 seconds. 2. Using the pipette, pipette 100 cm3 distilled water into the conical flask. 3. Set up the stand, and clamp the conical flask 25 cm from the table. Also clamp the temperature probe 30 cm from the table, so that it is submerged in the distilled water but not in contact with the conical flask walls. 4. Weigh the alcohol lamp (including its cap) using the scales and record the mass. 5. Place alcohol lamp directly under the conical flask on a heat proof mat. 6. Click ââ¬Ëcollectââ¬â¢ on datalogger to start recording the temperature. After 30 seconds, light the alcohol lamp. 7. When the datalogger reaches 210 seconds immediately extinguish the flame by replacing the cap. ââ¬ËStore the latest runââ¬â¢ in loggerpro. 8. Re-weigh the alcohol lamp (including cap) as soon as possible after extinguishing the lamp. 9. Repeat steps 2 ââ¬â 8 with the same alcohol to obtain trail 2, and trial 3 results. 10. Repeat steps 2 ââ¬â 9 for 4 other consecutive alcohols. 11. Calculate the average change in mass of each alcohol and calculate the change in temperature of water for each trial. 12. Calculate energy absorbed by this using q=mcà ¢T then calculate à ¢Hà °comb=qn 13. Plot the graph of à ¢Hà °combversus number of carbons in alcohol. Apparatus: temperature probe datalogger device 5 cm 25 cm alcohol lamp loggerpro collector on computer heatproof mat 100 cm3 distilled water conical flask clamp clamp Variables: 1. Independent The alcohol used to heat water will be changed, however all alcohols will be primary. The range of alcohols will be 5 consecutive alcohols from the homologous series; methanol, ethanol, propan-1-ol, butan-1-ol, pentan-1-ol. 1. Dependent The change in temperature of the 100cm3 distilled water when heated by an alcohol lamp. 1. Measure the initial temperature and final temperature using loggerpro. The change in temperature can be calculated by: ÃâT=T(final)-T(initial) 1. Controlled Finding the à ¢H using à ¢Hà °comb=qn Controlled Variables How is it controlled? Effect on experiment if uncontrolled Type of liquid Using only distilled water for all trials throughout the experiment. Different liquids could result in a difference in the strength of attractive forces between particles, meaning a different specific heat capacity which would affect the calculation of energy gain to water using the equation q=mcà ¢T, and thus an incorrect enthalpy change value. Volume of liquid used Measure 100cm3 of distilled water by using 100 cm3 à ± 0.08 cm3 graduated pipette for each trial. If the volume was not exactly 100 cm3 it would directly affect the mass of the water which will affect the q=mcà ¢T value and thus the à ¢H value. Material glassware Use the same brand and materials of a conical flask for all trials. Different materials have different conductivity and may absorb more heat from the alcohol lamp, affecting the overall heat absorbed by the distilled water. Using the same material and brand of conical flask ensures that this is the same for each experiment. Temperature of surroundings For standard enthalpy of combustion, the temperature must be 25à °C however in a classroom this is hard to control, so for each experiment the temperature will stay constant at 19à °C. If the surrounding temperature was to be changing, the distilled water could be losing more, or gaining more heat energy from the surroundings, directly affecting the temperature change and therefore, q=mcà ¢T and the à ¢H value. Distance between the conical flask and alcohol lamp A clamp will be set at a distance of 25 cm from the table, and this the flask will sit at the same height each trial. If the distance changes, the heat lost to the surroundings varies and the heat that reaches the bottom of the calorimeter also varies. This will lead to a difference in rise in temperature of water (à ¢T), and therefore an incorrect calculation for q=mcà ¢T and à ¢H value. Pressure of surroundings For standard enthalpy of combustion the pressure must be 1 atm, however in a classroom this is hard to obtain, so all experiments will be done in a room with the same pressure. Might influence the vapour pressure point, which will affect the q=mcà ¢T value, and thus the à ¢H. Duration of heating The water will be headed for 180 seconds. This ensures that all experiments have the same time to heat the water which directly effects the change in temperature and thus the q=mcà ¢T calculation and the à ¢H value. References: http://gandhijkt.org/blog/wp-content/uploads/2011/03/chemistry-sample-lab-report.pdf http://www.ausetute.com.au/heatcomb.html http://www.s-cool.co.uk/a-level/chemistry/chemical-energetics/revise-it/enthalpy-changes
Tuesday, October 22, 2019
love Essays
love Essays love Essay love Essay Biology 5Laboratory ExercisesandExam ReviewsLab 1Scientific Method and Laboratory ProtocolLab Manual Exercise 1Page 1Please read pages 1-14 and Appendix A, and study the attached handout before attending lab.Please complete the following Activities:Activity 1Pp. 2-4Activity 2Pp. 5-6Activity 3Pp. 7-8Review Questionsp. 13-14, Nos. 1-10Be sure to clean any equipment as well as your work area. Return all materials to their proper place. The Metric SystemLength Meter (m) is the standard metric unit Approximately 39 inches (little over a yard)Mass (weight) Gram (g) is the standard metric unit Approximately 1/28 ounceVolume Liter (l) is the standard metric unit Slightly larger than a quartPrefixes applied to standard units commonly used in biology:Kilo (k) 1000 or 103Centi (c) 1/100 or 0.01 or 10-2Milli (m) 1/1000 or 0.001 or 10-3 Micro (u) 1/1,000,000 or 0.000001 or 10-6Nano (n) 1/1,000,000,000 or 0.000000001 or 10-9 Lab 2The MicroscopeLab Manual Exercise 2Page 15Please read pages 16-24 before attending lab.Please complete the following procedures/exercises:Activity 1Pp. 17-19Activity 2P. 19Clean only when necessary. A piece of dry lens paper works fine.Activity 3Pp. 19-21Activity 4P. 21Activity 5Pp. 21-22Activity 6P. 22 (For Part 2, view the oval-shaped specimen on the slide (not the square-shaped specimen).Activity 7Pp. 23-24Review QuestionsP. 25, Nos. 1-7As always, be sure to clean and dry any equipment as well as your work area. Return all materials to their proper place.Lab 3Cell BiologyLab Manual Exercise 3 Page 27Please read pages 28-32 before attending labPlease complete the following procedures/exercises:Examine model of typical animal cell on display.Using illustration on page 28 as
Monday, October 21, 2019
don giovanni essays
don giovanni essays Don Giovanni is centered around the main character, Don Giovanni, and his effects on the people surrounding him. Don Giovanni is a self-proclaimed lover who cannot resist in seducing women regardless of their availability. Some of the major themes of Don Giovanni are revenge and deception. Revenge is one the more obvious themes of Don Giovanni and is emphasized by the characters, Don Ottavio, Donna Anna, and the Commendatore. This issue of revenge comes about after the masked Don Giovanni slays the Commendatore, Donna Annas beloved father. Donna Anna makes Don Ottavio, her future husband, vow to avenge the death of her father by killing Don Giovanni. She does not know the exact identity of Don Giovanni but after meeting him later, she realizes that he is the one. This encounter increases Donna Anna and Don Ottavios motivation to avenge the Commendatores death. Ottavio had almost succeeded in killing Giovanni during the peasants wedding feast but he managed to escape Ottavio and his sword. Ironically, the character that ends up fulfilling Annas wish is the Commendatore who comes back to life in the form of statue. He dismisses Don Giovanni into the fiery pits of hell where he will forever experience the effects of his sins. The character that fuels the theme of deception in Don Giovanni is Don Giovanni himself. He deceives everyone- from Masetto to his own servant, Leporello. Giovanni throws a wedding celebration for Masetto and Zerlina not because he is happy for the couple but because he wants to seduce Zerlina. Giovanni attempts to build Masettos trust in him so that he will not suspect him of trying to win the affections of Zerlina. After Donna Elvira tries to tell Ottavio and Anna that Giovanni is someone who cannot be trusted, Giovanni tries to convince them that Elvira is insane in efforts to destroy her credibility. Giovanni wants to seduce yet another woman, this time the...
Saturday, October 19, 2019
Arnolds Works and Hidden Radicalism In Them
Arnold's Works and Hidden Radicalism In Them Matthew Arnold was born in 1822 in Laleham-on-Thames in Middlesex County, England. Due to some temporary childhood leg braces, (Machann, 1) and a competitiveness within the large family of nine (Culler xxi) young Matthew earned the nickname Crabby. His disposition was described as active, but since his athletic pursuits were somewhat hindered by this correction of a bent leg (Machann 1), intellectual pursuits became more accessible to him. This may have led him to a literary career, but both his parents were literary (his mother wrote occasional verse and kept a journal, Machann 1) and scholarly, also, and this may have been what helped to accomplish the same aim. His father, Thomas Arnold, was a celebrated educator and headmaster of Rugby School, to which Matthew matriculated. He later attended Oxford, and, after a personal secretary-ship to Lord Lansdowne (Machann, 19) he was appointed Inspector of Schools. He spent most of his adult life traveling around England and sometimes the continent observing and reporting on the state of public schools, and his prose on education and social issues continues to be examined today (Machann xi). He also held the Chair of Poetry at Oxford for ten years, and wrote extensive literary criticism (Culler, xxii). Arnold is probably best known today for this passage of his honeymoon-written (Machann, 31) Dover Beach, the only poem of Arnolds which may be called very famous. This is the last stanza of the poem. Ah, love, let us be true To one another! For the world, which seems To lie before us like a land of dreams, So various, so beautiful, so new, Hath really neither joy, nor love, nor light, Nor certitude, nor peace, nor help for pain; And we are here a on a darkling plain Swept with confused alarms of struggle and flight, Where ignorant armies clash by night. (Strand and Boland, 185-186) This poem, a love poem doubtless, in the end directs us to a love beyond all earthly love, and a rejection of the world as a place of illusions. Religion was the central idea of Arnolds life, but he thought that poetry was an excellent, and, in fact, vital part of the new society, which he thought absolutely necessary to understanding the spiritual component of life. He wrote in his The Study of Poetry, But for poetry the idea is everything; the rest is a world of illusion, of divine illusion. Poetry attaches its emotion to the idea; the idea is the fact. The strongest part of our religion to-day is its unconscious poetry. (463), and We should conceive of [poetry] as capable of higher uses, and called to higher destinies, than those which in general men have assigned to it hitherto. More and more mankind will discover that we have to turn to poetry to interpret life for us, to console us, and to sustain us. (464). So this poet, who was actually not primarily a professional poet for a large part of his life, but instead accomplished all of his great poetic feats during his time off from his employment inspecting schools (Britannica article), argued that poetry was of paramount importance to everyone, and necessary for spiritual health. What kind of poetry would a man like this write? He naturally excelled at lyric and elegy (Schmidt 486,) but he really thought the truly impersonal epics the classic virtues of unity, impersonality, universality, and architectonic power and upon the value of the classical masterpieces (Britannica article) were the highest form and the best model of poetry. He wrote some long dramatic and narrative poems, such as Empedocles on Etna Sohrab and Rustum, and Tristram and Iseult, with classical and legendary themes. He had a classical education at Rugby and Oxford, but distanced himself from the classics (though he thought of them as being the bastion of sanity (Schm idt 486,) but he was also the first Poetry chair at Oxford to deliver his lectures in English instead of Latin (Culler, xxii)). He gave a lecture On Translating Homer, but in it refused to translate it himself, and instead provided criticism on the latest two translations. He was very religious, but also was critical of the established religions of his Victorian time, and wrote most of what now passes with us for religion and philosophy will be replaced by poetry (Harmon, 464,) which must have been a somewhat shocking claim in his time coming from a man employed in more than one capacity to mold young minds. He was a product of his time, but had deep personal reservations about the state of his world. His poetry has been criticized, even his greatest poems, as being an allegory of the state of his own mind. (Culler, xvii). His talents appear to have lain in the personal poems the lyric and the elegy, such as Dover Beach, but his ambitions perhaps lay in what he considered a higher form of poetry the epic. Empedocles on Etna, for example, doesnt have the immediacy and the musicality of Dover Beach or even his famous (at the time) sonnet Shakespeare: Others abide our question. Thou art free. We ask and ask Thou smilest and art still, Out-topping knowledge. For the loftiest hill, Who to the stars uncrown his majesty, Planting his steadfast footsteps in the sea, Making the heaven of heavens his dwelling-place, Spares but the cloudy border of his base To the foild searching of mortality; And thou, who didst the stars and sunbeams know, Self-schoold, self-scannd, self-honourd, self-secure, Didst tread on earth unguessd at. Better so! All pains the immortal spirit must endure, All weakness which impairs, all griefs which bow, Find their sole speech in that victorious brow. (Culler 26) This poem has the fourteen lines of a sonnet, and the final rhyming couplet, but has additional stanza breaks that Shakespeares sonnets did not. Perhaps in this kind of laudatory poetry (perhaps imitating the original form of classical elegies, which were replete with flatteries) Arnold didnt think he was worthy to directly imitate his subjects sonnet form. This example of Arnolds poetry shows his mastery of language even awkward constructions like Self-schoold, self-scannd, self-honord, self-secure trip off the tongue and make sense without seeming simplistic. He uses some of Shakespeares language (didst, thou,) but doesnt make this sound like a piece of Elizabethan poetry, either. He brings the reader to think about what in Shakespeare he or she might have read that is out-topping knowledge. The comparison in the second stanza is definitely classical in origin (perhaps the Colossus of Rhodes, or the battles of the Titans and the gods in Greek mythology), showing Shakespeare metaph orically large enough to stand on earth and live in heaven. We humans on earth can only contemplate his lower parts, his base (Machann says that it is an image of Shakespeare as a lofty mountain, 15.) It is a good way of capturing the wonder and mystery of great art. We ask and ask, as Arnold says, be we dont fully understand a masterpiece or how its creator made it. Also, its just self-conscious enough to show Arnolds modesty about his own talent. He doesnt put himself in the class with Shakespeare, or with Homer or writers of the other classical epics. He hasnt quite reconciled himself, I think, to the idea that the future of poetry lay in the personal, which was a kind of poetry he himself was able to write very well. Arnolds poetry, especially his lyrics and elegies, are often interesting and thought-provoking. His mastery of English is complete, and his diction shows his full Latin and Greek education, with the deep understanding of the origin of Latinate English words. But he does not shy away from good Anglo-Saxon words, either, like Shakespeare does not, and is fully able to use both high-flown language (such as in Empedocles on Etna, These rumblings are not Typhos groans, I know!/These angry smoke-bursts/Are not the passionate breath/Of the mountain-crushd, tortured, intractable Titan king, Culler 65) and very simple, lovely images, such as stars and sunbeams know. His elegy Memorial Verses to Wordsworth is considered one of the best elegies in English. (Schmidt, 485) Arnold was a product of his time the old Victorian world of religion and classical education but he also anticipated the new modern focus on self-choice and the value placed on the personal. He was a poetic talent with a flair for thoughtful poems, with the ability to create beautiful and lasting images. Works cited: Machann, C. Matthew Arnold: A Literary Life, New York: St Martins Press, 1998 Arnold, Matthew. Encyclopedia Britannica. 2006. Encyclopedia Britannica Online. 8 Oct. 2006 http://www.britannica.com/eb/article-9009580. Culler, A. D., Ed., Poetry and Criticism of Matthew Arnold, Boston: Houghton Mifflin Company, 1961. Strand, M., and Boland, E., Eds., The Making of a Poem, New York: W.W. Norton and Company, 2000 Harmon, W. Ed., Classic Writings on Poetry, New York: Columbia University Press, 2003. Schmidt, M. The Lives of the Poets, New York: Alfred A. Knopf, 1999
Friday, October 18, 2019
Cultural Studies Essay Example | Topics and Well Written Essays - 750 words
Cultural Studies - Essay Example 84). The preceding quote very explicitly identifies several forms of essentialism, those being biological, social and cognitive essentialism, and holds as universal to all women. In other words, gender is not just an inherently biological characteristic but it is equally so a matter of cognitive perception and social attribute. Groszââ¬â¢s definition or understanding of feminism emerges from within her understanding of essentialism and its correlation to gender. Equality feminism is somewhat at odds with the essentialist representations of the female gender. As Genovese (1996) explains, this feminist ideology highlights the similarities between men and women, irrespective of biological differences, and argues gender equality on the basis of the similarities. This stance may be interpreted as a negation of essentialism, insofar as it only concedes to biological differences but does not acknowledge the inherent importance of social and cognitive essentialism. In direct comparison to equality feminism, feminism of difference emphasizes the differences between the genders. As Ebert (1993) explains, difference feminism argues that the sexes are fundamentally different but that differences, whether cognitive or social, do not negate the equality of the sexes, or make one more equal than the other. This feminist ideology is reflective of essentialism. In the final analysis, and speaking from a subjective viewpoint, essentialism is an inescapable reality. The sexes are not just different because of biology but because of cognitive and societal perceptions. Equality feminism, insofar as it fails to acknowledge the aforementioned, is weak. Its weakness is rooted in its assumption that equality is only applicable to those, or that, which are alike. Difference feminism, on the other hand, draws its strength from its recognition of essentialism and its understanding of the fact that equality does not have
GMO the Necessary Evil Essay Example | Topics and Well Written Essays - 250 words - 1
GMO the Necessary Evil - Essay Example There have been many mixed reactions due to GM foods because of the rampant debate surrounding GMO technology. Today, the process of genetic modification is rapidly advancing throughout the planet. In 2004, 8.25 million farmers in 17 nations grew the crops (Ahmed 30). The production and marketing of GM foods are due to the superficial benefits they hold either to the producer or to consumption of these genetic foods. When it was first introduced, GM seeds developers needed their products to be accepted by producers and focus on innovations that have direct benefits to the farmers and the food industry at large. For example, the International Rice Research Institute located in the Philippines manufactured the GM golden rice to help people in South East Asia that were lacking food. Research has shown that GMO presents significant threats because of inconclusive research on their safety and their effects on the environment. However, I believe GMO is a necessary evil that the human race must contend with because it faces an imminent food crisis. GMO is the necessary evil that will solve the world food problem (Specter 34). GMO foods are unavoidable, and we cannot live without them. The World Health Organization (WHO), the Food, Drug Administration, and other scientific bodies in the world have strongly advocated for the use of GM foods, since they do not predispose the human health to any harm. Additionally, research shows that the risks to human health that may be brought about by the consumption of GM foods are the same as those that are produced by the consumption of non-GM foods. Moreover, GM foods are safe to use as they tested for food safety and passed the safety assessment. Some people believe that GM foods should be eliminated due to the risks they have like the health issues. It is a fact that people have eaten some of the GM foods unknowingly, but no complains of serious concerns (Ahmed 18). By 2040, the worldââ¬â¢s population is predicted to increase
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